Complaints
We're committed to a high standard of service. If something hasn't met your expectations, tell us and we'll put it right.
Our commitment
MoneyCompare is a comparison service operated by Digital Money S.r.l. If you are unhappy with our website or comparison service, please contact us so that we can investigate and respond.
How to make a complaint
The quickest way to raise a complaint about our service is by email. Please contact us at:
complaints@digitalmoney.aiWhat to include
To help us look into your complaint quickly, please include your full name and contact details, a clear description of what went wrong, the relevant dates, and any supporting information or screenshots.
How we handle your complaint
We'll acknowledge your complaint within 5 business days and let you know who is dealing with it. We'll investigate thoroughly and aim to send you a final response as soon as possible and, in any case, within 8 weeks. If we need more time, we'll keep you updated on our progress.
Complaints about a financial product or provider
MoneyCompare compares products but does not provide them. If your complaint is about a specific product, account or provider, please contact that provider directly — as a regulated firm they have their own complaints process. If you remain unhappy with their final response and you're an eligible complainant, you may be able to refer the matter to the Financial Ombudsman Service.
financial-ombudsman.org.uk